Privacy Policy

1. Introduction

Welcome to Anran Wellness (“Anran”). We value your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and outlines the types of information we collect, how we use and share it, and the measures we take to safeguard your data.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

This Policy applies to Anran Wellness, and it governs any and all data collection and usage by us. Through the use of www.anranwellness.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Anran Wellness does not control, nor individuals not employed or managed by us.

2. Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services.

We may collect the following types of information:

• Personal Information: Voluntarily provided information which may include your name, email address, phone number, postal address, and other identifiers.
• Health Information: Details about your health, wellness, and any relevant medical history provided to us.
• Usage Information: Information about your interactions with our services, including IP address, browser type, and device information which assists us in providing and maintaining superior quality service.
• Payment Information: Credit card details and billing information for transactions which may be used when you purchase products and/or services and to deliver the services you have requested.

3. How We Use Your Information

We use your information to:

• Better understand your needs and provide you with the services you have requested.
• Improve our services and products based on our legitimate business interests.
• Process transactions and send order confirmations and invoices.
• Communicate with you about your account, services, and promotional offers when we have your consent.
• Personalize your experience and provide content and recommendations based on your preferences.
• Conduct research and analysis to enhance our services.

4. Sharing Your Information

Anran Wellness does not now, nor will it in the future, sell, rent, or lease any of its customer lists and/or names to any third parties.

However, we may share your information with:

• Service Providers: Third-party vendors who assist us in operating our services, such as payment processors and IT support.
• Legal Requirements: Authorities if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. How Long Do We Retain Your Personal Data?

We retain your personal data only for as long as necessary to provide our services, fulfil our contractual and legal obligations, resolve disputes, enforce our agreements, and comply with applicable laws and regulations.

Our data retention practices are as follows:

• After the Retention Period: Upon expiry of the three-year retention period, personal data will be securely deleted, anonymised, or otherwise disposed of in accordance with our internal data disposal procedures, unless a longer retention period is required by applicable laws or legal proceedings.
• Active Members: Personal data will be retained throughout the duration of the customer’s active membership and while the customer continues to use the Anran Booking Management System.
• Withdrawn or Terminated Members: If a customer withdraws or terminates their membership, their personal information will be retained for three (3) years from the date of membership termination for legitimate business purposes, including record keeping, financial reconciliation, customer service, dispute resolution, and compliance with applicable legal and regulatory requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict our use of your information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.

9. Children’s Privacy

Anran Wellness’ website services are not directed to and/or intended for children under the age of thirteen (13). We do not knowingly collect personal information from children under the age of thirteen (13).

If it is determined that such information has been inadvertently collected from anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our website and/or services after changes take effect constitutes acceptance of the revised policy.

11. Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: